Privacy Policy
INTRODUCTION
GLK Marine Logistics (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://glkmarinelogistics.com/ (the “Site”) and use our logistics tracking and transportation services.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site or services. Your continued use of the Site and our services following the posting of revised Privacy Policy means that you accept and agree to the changes.
1. INFORMATION WE COLLECT
Information You Provide Directly
Tracking and Shipment Information When you use our tracking service, we collect your tracking number and may ask for additional information such as recipient name, destination address, contact phone number, and email address to verify your shipment details.
Account Registration If you create an account on our Site, we collect your name, email address, phone number, mailing address, and other information necessary to set up and maintain your account.
Shipment & Package Details We collect information about packages you ship through us, including sender and recipient details, package dimensions, weight, contents description, value, and special handling instructions.
Communication Information When you contact us via email, phone, chat, or contact forms, we collect and store your messages, correspondence, and any attachments you share.
Payment Information If you make payments through our Site, we collect billing information including payment method, transaction history, and invoice records. Payment processing is handled by secure third-party payment processors.
Feedback and Support When you submit feedback, complaints, or requests for customer support, we collect this information along with any documentation you provide.
Information Collected Automatically
Tracking Data Our tracking system collects real-time location data, GPS coordinates, movement timestamps, and transport vehicle information for your packages throughout their journey.
Website Usage Data We automatically collect information about how you interact with our Site, including:
- Browser type and version
- Operating system
- Pages visited and time spent
- Links clicked
- Search queries
- Referring/exit pages
- Device type and unique device identifiers
- Internet Service Provider (ISP)
- IP address and geolocation data
Cookies and Similar Technologies We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, remember preferences, and gather analytics.
Device Information We may collect information about the devices you use to access our Site, including device identifiers, mobile network information, and device settings.
2. HOW WE USE YOUR INFORMATION
Primary Uses
Providing Tracking Services — We use your tracking number, shipment details, and contact information to provide real-time package tracking and delivery updates. This includes sending you notifications about your package status via email or SMS.
Account Management — We use your account information to create and maintain your account, verify your identity, process login requests, and manage your user preferences.
Order Processing and Delivery — We use your information to process shipments, arrange transportation, coordinate with delivery partners, and ensure your packages reach their destinations.
Communication — We use your email and phone number to send you shipment updates, delivery notifications, promotional offers, customer support responses, and administrative information.
Customer Support — We use your information to respond to inquiries, troubleshoot issues, resolve disputes, and improve our service quality.
Improving Our Services — We analyze usage patterns, tracking data, and customer feedback to optimize our logistics operations, enhance our tracking system, and refine our website user experience.
Personalization — We use your information to customize your experience on our Site, remember your preferences, and provide relevant content and recommendations.
Secondary Uses
Compliance and Legal Obligations — We may use your information to comply with applicable laws, regulations, legal processes, and government requests, particularly for international shipping and customs documentation.
Fraud Prevention and Security — We use your information to detect, prevent, and address fraudulent activities, unauthorized access, security breaches, and other suspicious activities.
Aggregated Analytics — We create anonymized, aggregated data from your information for statistical analysis, market research, and business intelligence purposes. This data cannot identify you personally.
Marketing and Promotions — With your consent, we may use your email address and contact information to send you promotional offers, newsletters, updates about new services, and other marketing communications.
3. HOW WE SHARE YOUR INFORMATION
Service Partners and Vendors
Transportation and Logistics Partners — We share your shipment details, tracking information, and delivery addresses with our network of transportation providers, consolidation centers, warehouses, and delivery partners to fulfill shipping services.
Payment Processors — We share billing information with secure third-party payment processors to process transactions. These companies do not retain, share, or use your payment information for any secondary purposes.
Technology Providers — We work with software providers, hosting services, analytics companies, and IT support vendors who may access your information to maintain our systems and provide services.
Customs and Border Authorities — For international shipments, we share package contents, values, recipient information, and other relevant details with customs agencies and border authorities as required by law.
Legal Requirements and Protection
Law Enforcement — We may disclose your information if required by law, court order, subpoena, or when we believe in good faith that disclosure is necessary to protect legal rights, enforce our terms of service, or protect the safety of our users and the public.
Business Transfers — If GLK Marine Logistics is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
With Your Consent
We will only share your information beyond these circumstances with your explicit consent. You can contact us at any time to withdraw consent for non-essential information sharing.
4. DATA SECURITY
We implement comprehensive technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, and destruction.
Security Measures Include:
- SSL/TLS encryption for data transmitted between your device and our servers
- Secure data storage in encrypted databases
- Limited access to personal information on a need-to-know basis
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy practices
- Firewalls and intrusion detection systems
- Regular backups and disaster recovery protocols
Important Limitation: While we implement industry-standard security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. You assume all risk of unauthorized access to the extent permitted by law.
5. COOKIES AND TRACKING TECHNOLOGIES
What Are Cookies?
Cookies are small text files stored on your device that help us remember information about your visits and preferences.
Types of Cookies We Use
Essential Cookies — Required for core Site functionality, security, and session management. These cannot be disabled.
Analytical Cookies — Help us understand how users interact with our Site through tools like Google Analytics. These collect anonymized usage data.
Preference Cookies — Remember your choices such as language preferences, login information, and user settings.
Functional Cookies — Enable enhanced features and personalization of your experience.
Marketing Cookies — Allow us and our advertising partners to display relevant ads and track campaign effectiveness.
Managing Cookies
Most browsers allow you to refuse cookies or alert you when cookies are being sent. You can manage cookie preferences through your browser settings. However, disabling essential cookies may limit Site functionality.
Third-Party Tracking
Third-party vendors, including Google, use cookies to display ads based on your prior visits to our Site. You can opt out of Google’s use of cookies by visiting the Google Ads Settings.
6. YOUR PRIVACY RIGHTS
Access and Portability
You have the right to request access to the personal information we hold about you and receive a copy in a portable format.
Correction and Updates
You can request that we correct, update, or amend inaccurate information in your account. You may update certain information directly through your account settings.
Deletion
You have the right to request deletion of your personal information, subject to legal and operational obligations. We may retain information as required by law or for legitimate business purposes.
Opt-Out Options
Email Marketing — You can unsubscribe from promotional emails by clicking the “Unsubscribe” link at the bottom of any email or through your account settings.
SMS Notifications — Reply “STOP” to any SMS message to opt out of text message updates. You can still receive critical shipment delivery notifications.
Cookies and Tracking — Manage cookie preferences through your browser settings as described above.
Do Not Track Signals
Some browsers include a “Do Not Track” feature. Currently, no industry-wide standard exists for recognizing DNT signals, and we do not change our tracking practices in response to DNT browser signals.
Region-Specific Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out. If you are a resident of other jurisdictions with privacy laws, you may have similar rights. Contact us to exercise your rights.
7. DATA RETENTION
We retain your personal information for as long as necessary to provide our services, fulfill the purposes outlined in this Privacy Policy, and comply with legal obligations.
Retention Periods:
- Active shipment data: Retained for the duration of shipping and 90 days after delivery for tracking purposes
- Account information: Retained as long as your account remains active
- Transaction records: Retained for 7 years for tax and compliance purposes
- Communications: Retained for 2 years unless longer retention is required by law
- Website analytics: Retained for 24 months
- Marketing data: Retained until you opt out
You can request deletion of your information at any time, subject to legal requirements.
8. THIRD-PARTY LINKS AND SERVICES
Our Site may contain links to third-party websites, including our transportation partners, payment processors, and marketing partners. This Privacy Policy does not apply to third-party sites, and we are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third-party sites before providing your information. Your use of third-party services is governed by their terms and policies, not ours.
9. INTERNATIONAL DATA TRANSFERS
GLK Marine Logistics operates internationally, and your information may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have data protection laws that differ from your home country.
By using our Site and services, you consent to the transfer of your information to countries outside your country of residence, which may include countries that do not have the same level of data protection. We implement appropriate safeguards, including standard contractual clauses and data processing agreements, to protect your information during international transfers.
10. CHILDREN’S PRIVACY
Our Site and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected information from a child under 13 without parental consent, we will delete that information immediately.
If you believe we have collected information from a child under 13, please contact us immediately at the address provided below.
11. CALIFORNIA CONSUMER PRIVACY ACT (CCPA) NOTICE
If you are a California resident, you have the following rights under the CCPA:
Right to Know — You can request what personal information we collect, use, share, and sell about you.
Right to Delete — You can request deletion of personal information we collect from you, subject to certain exceptions.
Right to Opt-Out — You can opt out of the sale or sharing of your personal information for targeted advertising.
Right to Correct — You can request correction of inaccurate personal information.
Right to Limit Use — You can limit our use of sensitive personal information.
Non-Discrimination — We will not discriminate against you for exercising your privacy rights.
To submit a privacy request, contact us using the information below. We will verify your identity and respond within 45 days.
12. GDPR COMPLIANCE (For European Residents)
If you are located in the European Union or United Kingdom, the General Data Protection Regulation (GDPR) applies to our processing of your personal data.
Legal Basis for Processing:
- Contractual necessity (to provide tracking and shipping services)
- Legal obligation (customs and compliance)
- Legitimate interests (analytics and service improvement)
- Consent (for marketing communications)
Data Controller: GLK Marine Logistics
Your GDPR Rights:
- Right of access
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object
- Right to lodge a complaint with your supervisory authority
For GDPR inquiries, contact our Data Protection Officer using the information provided below.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the “Last Updated” date at the top of this page and, for significant changes, by sending you an email notification or displaying a prominent notice on our Site.
Your continued use of the Site and our services following the posting of revised Privacy Policy means that you accept and agree to the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
14. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
GLK Marine Logistics
Email: [email protected]
Mailing Address: GLK Marine Logistics, Námestie Martina Benku 16, 811 07 Bratislava, Slovakia
Phone: +44 747 395 1509
Data Protection Officer (For GDPR inquiries): [email protected]
We will respond to your inquiry within 30 days.
15. ACKNOWLEDGMENT
By using the Site and services of GLK Marine Logistics, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.
© 2025 GLK Marine Logistics. All rights reserved.